Returns & Exchanges

Refunds

We will refund the purchase amount within 5 to 10 business days after receiving your return via the original payment method.
The original purchase price for the products is refunded. Shipping costs are not credited.
When you make a purchase using a discount code/gift card, you'll receive a new code with the same amount. If any additional payment was made for the order, you'll receive a refund to your account.
A gift card cannot be returned or exchanged for money.

After receiving your complete order, you have the right to return or exchange your order within our return period of 15 days.
Make sure all returned items are in the same condition as you received them, including the label attached and - if reasonably possible - in the original packaging (including any plastic cover or dust bag).
The costs for returning and exchanges are for your own account.
Returned packages are processed within 5 to 10 business days after receipt.
In the event of damage or incomplete items, a reduction in value will be charged. We will not accept items that have been worn. The one-time fitting of items is not considered as use.
If one of your items has been delivered defectively, or you have received another item than ordered, kindly email info@petitelotus.com. In this email, please attach a photo of the damaged article along with the order number or proof of purchase.